Faq

Frequently Asked Questions

From timeless silver jewellery to piercing care, find answers to your questions and shop with confidence.

Shopping Information

At Dénsia, we believe jewellery is an expression of individuality. Our collection combines timeless 925 sterling silver with modern, elegant designs made to complement your unique style.

Absolutely! Our silver jewellery is designed to complement your everyday style. With proper care, your favourite pieces can remain beautiful for years.

First, check your email inbox and spam folder. If you still haven't received confirmation, contact our support team with your transaction ID so we can help verify your order.

 

If your payment was successful but you haven't received an order confirmation, don't worry! Please check your email inbox and spam folder first. If you still haven't received it, contact Dénsia Silver's customer support with your payment details or transaction ID. Our team will help verify your payment and update you on your order status.

 

Once your order is dispatched, you can use the tracking information provided, where available, to check its delivery status. For assistance, contact our customer support team.

Return Information

Return and exchange eligibility depends on the product and our applicable policies. we do not accept any returns of any items but sttill if u have any enquiry Please contact our support team with your order details for assistance.

Please contact our customer support team as soon as possible with your order details and clear photographs of the item. We'll review your concern and guide you through the next steps

Once your return is received, inspected, and approved, your refund will be processed according to our refund policy. The time taken for the amount to appear in your account may depend on your payment provider.

At Dénsia Silver, we do not accept returns or exchanges due to a change of mind or personal preference. We kindly request customers to review all product details carefully before placing an order.

Meet Your Next Beauty Obsession

with our perfectly designed products made especially for your beautiful piercings . 

Are Your Products Suitable for Sensitive Skin?

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Our 925 sterling silver jewellery is crafted with quality and comfort in mind. While sterling silver is generally well-tolerated, skin sensitivity varies from person to person. If you have a known metal allergy, we recommend checking the product's materials before purchasing.

How long does it take a piercing to heal?

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Healing time depends on the piercing location and individual aftercare. Earlobe piercings generally heal faster, while cartilage piercings can take several months or longer.

How Do I Choose the Right Product for My piercing?

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The right size depends on your piercing location, anatomy, and jewellery type. We recommend checking product measurements or consulting a professional piercer for the best fit.

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